We are seeking a detail-oriented and organized HVAC Service Scheduler and Dispatcher to join our team. The ideal candidate will be responsible for scheduling home service HVAC jobs and dispatching technicians efficiently. This role requires excellent communication skills, the ability to multitask in a fast-paced environment, and a commitment to providing exceptional customer service.
Duties include a wide range of responsibilities that focus on excellent customer service, phone skills, scheduling, sales, organization and dispatch. We are willing to train the necessary skill set to perform daily duties. A strong work ethic, willingness to work with others, patience and kindness when working with our customers is a top priority. The opportunity for advancement, raises and benefits is all achievable for the right person! Pay is $18-$23/hr. There is opportunity to earn more then this very quickly as well! If you would like to join our team and work in a friendly profession that has a positive impact on other people’s lives, please apply.
Responsibilities
- Schedule and coordinate home service HVAC appointments with customers.
- Dispatch HVAC technicians to job sites based on schedule and geographic location.
- Communicate with customers to confirm appointments and provide updates on technician arrival times.
- Maintain and update the scheduling system with accurate information on appointments and technician availability.
- Respond to customer inquiries and resolve scheduling conflicts in a professional manner.
- Monitor the progress of service jobs and provide support to technicians as needed.
- Ensure all service requests are addressed promptly and efficiently.
- Collaborate with the HVAC team to optimize schedules and improve service delivery.
- Ensure all service appointment requests are managed efficiently.
- Adhere to communication scripts and templates to ensure consistency and accuracy.
- Maintain detailed and organized records of calls and appointment schedules.
- Implement feedback from supervisors to continually improve performance.
- Collaborate with team members to ensure timely and efficient appointment scheduling.
- Demonstrate reliability and dependability in all aspects of the role.
Qualifications:
- Proven experience in scheduling and dispatching, preferably in the HVAC or home services industry.
- Excellent communication and customer service skills.
- Strong organizational and time management abilities.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficient in using scheduling software and other computer applications.
- Attention to detail and accuracy in data entry.
- Problem-solving skills and the ability to handle scheduling conflicts effectively.
Setting:
Benefit Conditions:
This Company Describes Its Culture as:
- Detail-oriented -- quality and precision-focused
- Innovative -- innovative and risk-taking
- Aggressive -- competitive and growth-oriented
- Outcome-oriented -- results-focused with strong performance culture
- Stable -- traditional, stable, strong processes
- People-oriented -- supportive and fairness-focused
- Team-oriented -- cooperative and collaborative
Work Remotely
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- Achievement-oriented -- enjoys taking on challenges, even if they might fail
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
