Service Department Manager
IKM Building Solutions, Inc. – West Allis, WI
Are you a dynamic leader with a passion for customer service, project management and operational excellence? We are seeking a Service Department Manager to oversee our service team, ensuring top-tier customer satisfaction, efficient department operations, and successful project execution.
Essential Duties & Responsibilities:
- Lead and manage department operations, ensuring goals align with company objectives.
- Identify and pursue bid opportunities through client relationships and postings.
- Oversee project execution, ensuring safety budget adherence, and timely completion.
- Direct and support employees in safety practices, bidding processes and hazard communication.
- Monitor annual goals, making strategic adjustments for improved performance.
- Supervise staff, set goals, review performance, and provide mentorship and coaching.
- Collaborate with HR to address employee needs effectively.
- Manage department budget, enforce margin structures and ensure profitability.
- Develop growth strategies, expand sales, and maintain client relationships.
- Stay informed on industry competition and adjust strategies accordingly.
- Report on work in progress at financial meetings.
- Provide guidance to Field Superintendents and strengthen field communication.
- Foster a team-oriented environment and company loyalty.
- Conduct site visits, participate in meetings and adhere to company policies.
- Performs additional assignments as requested and maintains a teamwork attitude.
Qualifications:
- Must have knowledge of the appropriate codes and standards governing design and operating requirements.
- Minimum 5 years of experience in a management role.
- Proven ability to manage projects that meet or exceed timelines and budgets.
- High School Diploma or equivalent required; Bachelor’s degree in Construction Management or related field preferred.
- Strong ability to read and interpret technical specifications and construction plans.
- Excellent verbal and written communication skills.
- Must be able to handle confidential information with discretion.
- Highly organized with strong prioritization skills.
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
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