Service Department Manager
Our Employee-Owned
company is adding to the team in Tucker, GA! The Service Department Manager will manage accounts and projects of a highly technical
nature. This position will work closely with other department
supervisors/managers to assure customer and employee satisfaction and accurate
manpower planning.
Responsibilities:
- Plan and coordinate daily activities of Service Department.
- Analyze and forecast factors that affect results.
- Make final decisions on manpower assignments & selling of new customers for assigned projects.
- Provide leads, estimates, give budgets, provide customer proposals, and build relationships with repeat customers.
- Achieve a minimum budgeted sales goal for the
annual year.
- Satisfy our customers to provide for repeat sales and favorable recommendations.
- Survey all customers quarterly and at least one time at completion on quickly completed projects.
- Facilitate an annual employee survey in your area.
- Achieve 70% participation and a minimum score of 85%.
- Address all comments that are process
improvement related
- Complete
personnel development plans, performance appraisals, monitoring and coaching,
and provide feedback and growth opportunities for direct reports
(journeypersons & leadpersons).
- Participate
in employee continuing education in house or by way of outside programs. Achieve minimum required hours per level.
Requirements:
- High school education, G.E.D., or other equivalent levels of education required.
- 2-4 years panel shop experience or technical background in related field.
- Some exposure to construction required, and 2 years field training preferred.
- Past leadership experience preferred.
- Capabilities to self-start, display solid work ethic, and aspire to move ahead.
- Excellent communication, organizational, supervisory, and planning skills are also required.
- Valid driver's license and
insured personal transportation also required.
MetroPower is an Equal Opportunity Employer -
Minority/Disabled/Veterans/Females are encouraged to apply.
