About Us:
EMCOR Services Fagan provides comprehensive mechanical contracting, and maintenance services for commercial, industrial, and institutional projects. This includes office buildings, hospitals, colleges and universities, telecommunications, supermarkets, schools, warehouses, and industrial facilities.
We have a proven team of professionals who possess the specialized experience, knowledge, and expertise to construct a variety of complex, high profile, state-of-the-art facilities that consider clients' specific and immediate mechanical needs.
Job Title: Service Coordinator
Job Summary: EMCOR Service Fagan has an immediate opportunity for an experienced Service Coordinator at our Kansas City, KS headquarters.
Essential Duties & Responsibilities:
- Take service calls from customers via telephone or email. Determine urgency of call and schedule accordingly
- Dispatch proper technicians including providing necessary materials and tools
- Create and dispatch job information to technicians including job numbers and contact information, as well as any job-specific instruction
- Coordinate dispatch/schedule issues with Contract Services Coordinator, Account Managers and leadership as needed.
- Manage dispatch board throughout the day. Check all open calls and direct Technicians accordingly.
- Review all work tickets prior to payroll and evaluate job costs for billing
- Provide billing clerk with completed packet of paperwork for invoice processing including tickets, quotes, lien wavers, contracts payables, etc
- Review all open work orders and determine time/materials to complete
- Coordinate purchase of materials/parts for job, establish lead times, and schedule technicians accordingly.
- Process approved quotes, purchase material, schedule manpower and work with customers to completion.
- Assist with processing payroll – approve timesheets and send to payroll. Check for accuracy including job numbers, customer signature, description of work, and vacation time.
- Available by phone after hours for schedule changes
- Assist with scheduling/coordinating truck driver and tools for all projects
- Provide sourcing and pricing assistance to other departments
- Coach Service Coordinators to improve efficiency of technician job assignments and performance of other duties
- Lead efforts and reviews to ensure all jobs are assigned, dispatched, built, completed, and passed to billing
- Assume additional responsibilities as directed by the Director of Service
Qualifications:
- Associates degree in business, construction, related field, or equivalent
- Five years of related experience
- Ability to effectively lead and motivate department employees
- Strong interpersonal, communication and problem-solving skills
- Proven proficiency in Microsoft Office and software required by position
- AS400-Trueline software experience highly desirable
- Service/Construction environment desirable
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
#fagan
#LI-NE1
