Vaughn Industries, LLC is looking for a HVAC Service Manager to join our team working out of the Carey or Lewis Center office.
This role requires a strong technical background in HVAC systems, excellent problem-solving skills, and a dedication to delivering outstanding service!
The HVAC Service Manager will lead a team of service technicians, providing guidance, training, and support to ensure exceptional performance and customer satisfaction relating to maintenance, repairs, and installations of HVAC systems. The Service Manager is responsible for leading the department through safe, efficient, economical (at or below budget) and quality operations of each job or project. The Service Manager is also responsible for providing the leadership and direction to sustain the department’s growth within the framework of the budget and long-range goal, seeking new opportunities to expand basic services to existing profitable clients and add new customers. This includes negotiations concerning new services and alliances with other subcontractors, concentrating on forward planning, job and personnel management and bidding.
Duties will include:
- Schedule, coordinate, supervise and manage the work of assigned staff
- Provide technical support and guidance to the service department, assisting with complex diagnostics and repairs when necessary
- Develop and implement departmental policies, procedures, and standards to optimize performance and customer satisfaction
- Stay updated on industry trends, technologies and best practices to ensure the highest level of service quality and efficiency
- Build and maintain strong relationships with customers addressing their concerns and inquiries in a professional and timely manner
- Monitor customer feedback and satisfaction levels; implement strategies to enhance customer experience
- Estimate projects by preparing accurate take off of materials, labor, and equipment
- Build and maintain the Work Order program within software program
- Coordinates with the Division Manager before the startup of the project or job
- Guarantees management that all activity will be in compliance with the laws and statutes of the various governmental agencies
- Coordinates and schedules project installations with site contractors, other trades, and subcontractors
- Ensures adequate/qualified personnel for the project; ensures all materials and equipment are on site as needed to prevent down time
- Attend meetings and/or training as required
- Responsible for completing and submitting daily and weekly reports
- Any combination of education and experience within the construction field that provides the required management knowledge and abilities of Service Manager
- Knowledge of the commercial HVAC Market
- Solid understanding of advanced principles of air conditioning, heating, and refrigeration, strong leadership abilities and excellent communication skills
- Education equivalent to a high school education (diploma/GED)
- Prefer five (5) or more years’ experience within an HVAC/Refrigeration company as a technician or manager
- Valid driver's license
Vaughn Industries is a family owned construction company headquartered in Carey, Ohio that has been in business for 60 years. Vaughn has been built through a deep commitment to its customers for quality service and to its employees for a safe workplace where they can create a successful future. We offer careers in Electrical, Renewable Energy, Mechanical, and High Voltage construction trades. Vaughn Industries offers great wages and a full benefit package to all full time employees! Our culture is Safety Quality & Customer Satisfaction.
Wages and Benefits:
- Excellent wages
- 401k retirement plan with employer match 150% of the first 4% of employee deferral
- Paid holidays
- Medical, Rx, and Life insurance (no premium to employee)
- Health Savings Account (HSA) No fees!
- Voluntary dependent health and life insurance
- Voluntary short and long term disability, dental and vision
- Paid vacation
- Personal days
- Paid funeral leave
- Paid military and jury duty leave
But wait, there's more...
- Employee Training and growth opportunities
- Employee Appreciation events
- ACE hardware employee discount
- Branded Vaughn Industries clothing store
We are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Salary will be based on proven past success.
Vaughn Industries is an Equal Opportunity Employer & Drug Free Workplace.
