The Field Service Supervisor will be responsible for overseeing a team of field service technicians and ensuring that all service calls are completed in a timely and efficient manner. The supervisor will be responsible for scheduling service calls, assigning technicians to specific jobs, and ensuring that all necessary equipment and materials are available for each job. The supervisor will also be responsible for training new technicians and ensuring that all technicians are up-to-date on the latest industry standards and best practices.
- Oversee a team of field service technicians
- Schedule service calls and assign technicians to specific jobs
- Ensure that all necessary equipment and materials are available for each job
- Train new technicians and ensure that all technicians are up-to-date on the latest industry standards and best practices
- Monitor the performance of technicians and provide feedback and coaching as needed
- Ensure that all service calls are completed in a timely and efficient manner
- Communicate with customers to ensure that their needs are being met and that they are satisfied with the service provided
- Maintain accurate records of service calls, including time spent on each job and materials used
- Ensure that all safety protocols are followed and that all technicians are properly trained on safety procedures
- High school diploma or equivalent
- Minimum of 3 years of experience in a field service role
- Minimum of 1 year of experience in a supervisory role
- Strong leadership and communication skills
- Ability to work independently and manage multiple priorities
- Strong problem-solving skills
- Ability to work in a fast-paced environment
- Valid driver's license and reliable transportation
- Ability to lift up to 50 pounds
