Job Description
An HVAC Customer Service Representative is responsible, organized and knows how to deliver a great customer experience in customer order fulfillment, mostly by interfacing via phone and email.
The primary duties of a Customer Service Representative include the following: Interfacing with customers and maintaining customer relationships, processing and fulfilling customer orders and creating impactful experiences for our customers.
Customer experience is top priority which requires Customer Service Representatives to have knowledge of HVAC products, an understanding of the customer’s needs and the ability to exceed their expectations. Furthermore, timeliness, promptness, and cleanliness for all aspects of the daily duties are required.
Key Requirements and Attributes:
- Unmatched customer experience skills
- HVAC Knowledge and experience required
- Ability to interface with customers internally and externally
- Team Oriented
- Positive Attitude
- Maintain a professional appearance
- Excellent verbal and written communication skills
- Safety Mindset
- Strong computer skills
- Mechanical Aptitude
- Ability to use and navigate technology
- Desire to grow within the Company
Education and Experience:
- High School Diploma or GED required
- 1-2 years Customer Service Experience
Job Type: Full-time
Pay: $48,000.00 - $52,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Work Location: In person
